Frequently asked questions
1. Products & Quality
Where do your products come from?
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How do you select your growers?
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Do you offer fresh/chilled products?
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Are products available all year round?
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How do you guarantee product freshness?
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2. Orders & Payments
How do I order on Terralya?
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How do I pre-order on Terralya?
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What payment methods do you accept?
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Can I change or cancel my order?
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How do I use a promotional code?
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I haven't received my order confirmation. What should I do?
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2. Orders & Payments
How do I order on Terralya?
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How do I pre-order on Terralya?
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What payment methods do you accept?
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Can I change or cancel my order?
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How do I use a promotional code?
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I haven't received my order confirmation. What should I do?
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3. Delivery to Crete
Where exactly do you deliver?
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How are delivery charges calculated?
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Which carriers do you use?
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What happens if I am absent at the time of delivery?
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Do you offer refrigerated delivery?
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4. On-site collection (Click & Collect)
Where can I pick it up?
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How do I choose my withdrawal slot?
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Can I change the time after ordering?
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What happens if I'm late?
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Should I bring a cooler bag?
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5. Packaging & Storage
How are your products packaged?
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Are fresh products refrigerated?
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Are packaging materials environmentally friendly?
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How long can I keep the products after collection/delivery?
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6. Customer service
How can I contact you?
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How quickly can you respond?
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What should I do if I have a problem with my order?
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Can I make a complaint?
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7. Professionals & companies
Do you offer professional rates?
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Do you work with restaurants/hotels/grocery stores?
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Can I order in volume?
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Do you offer customized corporate gift sets?
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8. General questions
Who's behind Terralya?
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Why did you create Terralya?
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Does Terralya have a physical store?
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What's the difference with a conventional grocery store?
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